Thursday, 3 March 2016

The Ultimate Guide to Removing Google Analytics Referral Spam

It started out simple enough with semalt and buttons-for-websites. Then the ilovevitaly attacks began. Pretty soon Ranksonic began mocking us with fake events and organic search terms. Before we knew it there was a full-frontal assault of fake referral spam masquerading as legitimate website visitors compromising the accuracy of our Google Analytics reports. We all knew Google was working on it, a definitive solution just never came.


The problem was, and still is, most marketers don’t know what referral spam is, how to spot it, or how to remove it. This presents a major problem when businesses and marketers begin using these inaccurate Google Analytics reports to make conversion rate optimization decisions on A/B tests, landing page optimization, and more.


Worse yet, many marketers are unknowingly presenting traffic numbers to bosses and stakeholders that could be off by up to 60%!


Thankfully, there are a few proven strategies to eliminate Google Analytics referral spam. In this article we’ll discuss what referral spam is, how to identify it in your reports, and I’ll show you a few tried and true methods to clean up historical reports and prevent referral spam from effecting reports in the future.


What Is Referral Spam?


The majority of referral spam never actually visits your website which is why some marketers refer to it as “Ghost” spam. Even though this traffic never visits your website it still appears in your reports as legitimate traffic affecting total sessions, bounce rate, time on site, conversion rates and more.


On a major website where hundreds of thousands of sessions are recorded on a daily basis this traffic isn’t a major concern. On small business websites, this traffic can account for over 60% of daily sessions which causes major problems in month-to-month reporting, A/B testing, or other conversion rate optimization tests.


If this traffic never visits your website, why does it show up in Google Analytics? Google provides a developer tool called the Measurement Protocol. Among other legitimate uses, this allows developers and businesses to track behavior of their customers from a wide variety of different offline data sources and send that raw data to their Google Analytics account.


Unfortunately, this also opens the door for crafty spammers to force raw data into Analytics accounts by randomly attacking UA tracking codes, completely bypassing the website.


referral-spam


How Do I Identify Referral Spam?


There are a lot of ways to identify referral spam but the quickest is to review your traffic reports by clicking Acquisition > All Traffic > Source/Medium.


source-medium-report


If the referring domain URL isn’t a big enough giveaway of the traffic source being spam, simply visiting the URL should remove all doubt.


Though some of these spammers have gotten more sophisticated, looking at % New Sessions, Bounce Rate and Pages/Session metrics are also a good indication. These metrics will usually be 100%, 100% and 1.00 respectively, another sign that this traffic never visits the website.


How Do I Remove Fake Traffic From Google Analytics?


Let’s be honest, there are thousands of blogs on this topic. Many are out of date, a lot include workarounds that simply don’t work, and others only eliminate some of the spam. What I’m going to outline below will work 100% of the time on new and old accounts. The only catch is you will need to update these filters as new spam domains continue pop up. Unfortunately, until Google provides a solution, there is no permanent “set and forget” fix for this.


Let’s get started.


My first recommendation, and I strongly recommend this, is to create a copy of your existing view. This copied view will remain untouched and unfiltered. This is a good safety net in case one of your filters begins filtering out legitimate website traffic.


To copy your primary view, click the Admin tab, select the view you’d like to copy and click Copy View.


copy-analytics-view


The first three filters we’re going to add will block all future traffic from domains which are currently known to send referral spam.


To add our first filter click the Admin tab, select your Filtered View, click Filters, and enter a name for your filter keeping in mind there will be several.


Now this step is very important. You must select Exclude and choose Campaign Source. Many people fail to choose Campaign Source and can’t figure out why their filters aren’t working.


In the Filter Pattern field, copy and paste the string below:


dailyrank|100dollars-seo|semalt|anticrawler|sitevaluation|buttons-for-website|buttons-for-your-website|-musicas*-gratis|best-seo-offer|best-seo-solution|savetubevideo|ranksonic|offers.bycontext|7makemoneyonline|kambasoft|medispainstitute


add-referral-spam-filter


Since there is a character limit to the Filter Pattern field, we need to create a second filter the same as the first, except in the Filter Pattern field paste:


127.0.0.1|justprofit.xyz|nexus.search-helper.ru|rankings-analytics.com|videos-for-your-business|adviceforum.info|video—production|success-seo|sharemyfile.ru|seo-platform|dbutton.net|wordpress-crew.net|rankscanner|doktoronline.no|o00.in


… and a third filter like the previous two using:


top1-seo-service.com|fast-wordpress-start.com|rankings-analytics.com|uptimebot.net|^scripted.com|uptimechecker.com


The fourth and final filter we are going to create is a Hostname Filter. I mentioned that the far majority of this traffic never actually visits your website, thus, it never requests your actual hostname which is the URL used to reach your website (typically your domain name).


This can be seen in your Network report by clicking Audience > Technology > Network and selecting the Hostname tab.


true-hostname


Any traffic in the above screenshot that is not visiting my actual URL is spam. Almost 60% of all traffic! The Hostname Filter eliminates this spam from your reports by including only the traffic that reaches your website by requesting your actual domain name.


You create this filter much like the previous three. The difference here is you must select Include, choose Hostname for the Filter Field and enter your hostname in the Filter Pattern.


creating-hostname-filter


Congratulations! These four filters have just eliminated 99.9% of all referral spam from your future reports! Routinely adding new domains to the referral spam filters will keep this traffic under control and keep your future reports clean.


How Do I Clean Old Google Analytics Reports?


While the above mentioned filters will only fight future referral spam, you can still remove spam from historical reports using a single Custom Segment.


You can create a Custom Segment from any report, but I’d recommend going to Acquisition > All Traffic > Source/Medium. Once there, click + Add Segment > + New Segment.


create-custom-segment


Essentially we’re just going to recreate the four filters we created above, but as a single Custom Segment.


Click Conditions, and on the first filter select Hostname > Matches Regex and enter the hostname(s) you used in your fourth filter above.


Now we want to click the + Add Filter button.


Custom Segment filters default to ‘Include’, but it is very important that your second set of filters be changed to ‘Exclude’.


In the set of drop downs select Source > Matches Regex and paste the same list of spam domains from the first filter you created. Click the OR button and repeat this filter two more times with the respective list of spam domains.


custom-segment-detailed


If the Custom Segment you created matches the screenshot above you’ll notice the circular graph to the right reflect a smaller amount of traffic. This is the amount of site traffic that remains after all referral spam has been removed.


Once you save this filter, you can apply it to any report and any time frame.


Taking The Fight To The Spammers


Nothing can compromise an otherwise successful A/B test quite like inaccurate reporting. With these four filters created and your Custom Segment applied, you can ensure that the data you are basing important marketing decisions on is truly accurate.


Until Google releases a definitive solution to referral spam, bookmark this article and reference this as the most accurate and up-to-date guide on how to finally remove Google Analytics referral spam from your marketing reports.


About the Author: Dallas McLaughlin is a Digital Marketing Specialist at The James Agency, a full service advertising agency in Phoenix, Arizona. He blogs frequently at DallasMcLaughlin.com about Search Engine Optimization, Pay-Per-Click, and Social Media Marketing trends. If you have any questions, you can tweet him directly at @BossDJay.




6 Threats That Could Derail a First-Time Entrepreneur’s Success

As a first-time entrepreneur, taking all the right steps in the beginning is critical to your success in the long run. It’s important to stay vigilant and avoid falling victim to one of the many obstacles in your path that could end your career for good.


Six entrepreneurs from FounderSociety (FS) share the biggest threats first-time entrepreneurs should avoid if they want to come out ahead.


Q. What’s the biggest threat to a first-time entrepreneur’s success?


1. Losing Focus


Michael RheaumeUnfortunately there are many distractions–both inside and outside of your business–that can cause you to lose focus from the target objective. Taking too long to make that first sale, delaying a product release due to feature bloat, exploring any of the hundreds of social media tools before settling on a defined strategy–any of these can seriously hinder a startup in the critical first six-to-twelve months. –Michael RheaumeSnapKnot Inc.


2. Shooting Too High Too Quickly


tim grassinWhen you start working on a company it’s easy to become overwhelmed, especially if it’s your first venture. Having great ambitions is a good thing, but in order to accomplish greatness there are smaller steps to be taken. Set an objective that is significant, yet attainable. Once you reach that objective you’ll feel empowered to reach the second objective, and so on. –Tim GrassinCandy Banners


3. Giving Up Too Early


Mike ShefferDon’t quit! First-time entrepreneurs encounter so many obstacles, but so do successful ones. The key is to understand that every problem has a solution, and to be successful you need to push past every obstacle and setback with more gusto and positivity each time. Successful entrepreneurs will never give up, and continue to fight. Be smart, make good decisions, and solve problems. –Mike ShefferFirst Dynamic


4. Burnout


Lisa CurtisStarting something new is inherently difficult; otherwise, it would already exist. You can either have a can-do attitude that enables you to take on challenges and thrive, or you can lose steam and the next challenge will topple over you like a wave. A lot of first-time entrepreneurs think that they need to work on their startup 24/7 when ultimately that is unsustainable. –Lisa CurtisKuli Kuli


5. Themselves


Damon NamAs a first-time entrepreneur, you will make mistakes and run into obstacles as part of your learning experience. The mental battles you will incur can be overwhelming and will make you question yourself and perhaps consider quitting. Seek guidance in a mentor and develop the strength to filter out all noise to help mitigate your biggest threat: yourself. –Damon NamVerse


6. Thinking It’s Easy


Zac JohnsonIt’s easy to go online and read about other entrepreneurs’ success wherever you go. This is because no one likes to talk about the failures and endless hours of blood, sweat, and tears it took to get to where they are today. The biggest threat to first-time entrepreneurs is thinking that success comes easy. –Zac JohnsonStart a Blog


The post 6 Threats That Could Derail a First-Time Entrepreneur’s Success appeared first on AllBusiness.com

The post 6 Threats That Could Derail a First-Time Entrepreneur’s Success appeared first on AllBusiness.com.




Wednesday, 2 March 2016

The Little-Known Metrics Your SaaS Company Should Be Measuring (But Probably Isn’t)

When it comes to SaaS metrics, you’re well-acquainted with all the usual ones: churn, revenue per customer, customer lifetime value. But a new survey by Totango, released as part of their annual State of SaaS Metrics report, is showing some insights into what we’re measuring, and what still needs to be incorporated. So the question then becomes – are you measuring the right stuff? And what’s missing from the metrics puzzle? Let’s take a look:



saas-tracking


There are a few telling concerns with this chart. First, it proves we’ve got churn, customer usage and expansion/add-on sales locked down. We’re using that information to make intelligent and confident decisions, but there’s more work to be done.


Understanding Customer Health as Part of the Lifecycle


For example, what’s meant by “customer health”, a metric that 46% of respondents planned on adding this year? It’s much more than just measuring the levels of customer satisfaction. It’s also about getting in touch with customers who may be signed up and established, but have yet to truly use the service to its fullest. There are reasons why their account has turned stale – and it’s your responsibility to find out and act on those reasons.


Lack of understanding on how to use the system efficiently? Not sure about implementation? How can you make the process easier or guide them through the first steps?


And that’s not even counting new users, who need a more helpful, user-friendly onboarding system. They’re short on time and need direction – fast. And of course, we’re not neglecting loyal customers – those who use and advocate for the service. We need to work to keep them that way.


In short, we have different ways to measure and adapt to customer health levels as their use and understanding of the service grows. Lumping all of these people into a single funnel or list is doing them (and yourself) a serious disservice. To put this kind of metric into action you’ll need to measure tangible things like how many sites your product is used on, how many projects your customers have running and so on. Being able to segment them based on usage (or lack of it) is vital to creating a process that gets them more involved and encourages even greater brand awareness.


How Much Does it Cost to Retain Customers?


You likely already know how much it costs to acquire customers – but what about retention? There are plenty of formulas out there to guide you, but one of the most overlooked areas where you can find a goldmine of information is your subscription payments and processing. Sure, you may have looked at that information to see how well your latest promotion is doing – but have you looked at how well it reflects your ability to keep customers subscribed?


Let’s say your average product price is $49/month and your customer lifecycle is two years. That’s $1,176 per customer. But if your customer unsubscribes after six months, that means you’ve only earned $294, leaving $882 in profits on the table.


And that’s just for one customer.


When you look at subscription length and compare it to overall churn rates, you’ll likely find a lot of hidden areas where retention rates can be improved and revenues can be increased.


The Weird Little Secret that’s Driving New Business


Here’s another interesting finding from Totango – a surprising way to generate new business for your service:


The freemium.


freemium


A little over a third of respondents in the survey stated that they didn’t use the freemium model, but one third of those who did saw most of their new business from it. That’s a significant amount of new income that simply wouldn’t have exist had they gone straight to paid status.


How to Make Freemium Work for You


For the uninitiated, freemium (free + premium) involves providing the basic services of the app or service for free, with the ability to upgrade or access additional features for a fee. Well known companies leveraging the freemium model include Dropbox, LinkedIn and Hulu to name a few.



Of course, one can point out equally unsuccessful freemium-based companies (particularly news companies that use paywalls) – and judging what to give away versus what users should pay for is a delicate balancing act at the very least.


The first step is to make your offer abundantly clear to new users.


Let’s look at Dropbox as an example. Dropbox gives everyone 2GB of storage for free just by creating an account (more if you recommend a friend and they sign up). If you want more, you’ll have to pay for it. Easy to understand and act on.


Contrast that to Hulu (formerly known as Hulu Plus), the video streaming service. Hulu initially started its subscription service by promising no commercials. Then it changed to “some commercials” and offered a newer, pricier tier with “absolutely no commercials, we promise”. Customers frequently ask why they’re seeing commercials if they’re paying for the service in the first place. Time will tell how well this strategy will work – especially when compared to competitor Netflix’s ad-free paid streaming service.


Deciding what’s free and what needs to be paid for are two important questions you’ll need to ask yourself when considering the switch to a freemium model:


freemium-modelsImage Source: Harvard Business Review


Holding On for the Freemium Rollercoaster Ride


It’s also worth noting that if you decide to test the waters on the freemium model, you’ll want to hang on for the ride.


lifecycle


In this example, from the Harvard Business Review, the conversion rate lifecycle gradually rises and dips as early adopters and price-sensitive users ebb and flow in their use of the product. Being able to understand that this is a normal, typical cycle for freemium helps you prepare in advance by looking for ways to entice free users to upgrade, and reminding them of all the benefits they get as a result.


And as the report above notes, you don’t need to stay mired in your original offer. Times change and trends change with them. Dropbox was originally just a backup service, not a collaboration tool. LinkedIn was targeted to job recruiters but has blossomed into a business social network. If old mission statements are no longer relevant, feel free to update and revise – the rest of the Saas industry certainly is!


Now It’s Your Turn…


What are your thoughts on these little-known but incredibly important SaaS metrics? Are you taking steps to measure them in your own company? How is it working for you? Share your stories and perspectives with us in the comments below.


About the Author: Sherice Jacob helps business owners improve website design and increase conversion rates through compelling copywriting, user-friendly design and smart analytics analysis. Learn more at iElectrify.com and download your free web copy tune-up and conversion checklist today!




Overcoming the Fear of the Podium: 9 Ways for Entrepreneurs to Practice Public Speaking

If you’re an entrepreneur, chances are you’ve participated in plenty of public speaking engagements–making presentations at board meetings, pitching to investors, speaking at conferences–to promote your brand and your business.


If you’re newer to entrepreneurship, you may not have had the opportunity to perfect this important skill. That’s why we asked nine entrepreneurs from Young Entrepreneur Council (YEC) the following question:


Q. What’s your best tip for entrepreneurs who are new to public speaking and want to get their feet wet?


1. Speak on a Panel


Mark CenicolaDipping your toes into the public speaking arena can be daunting. To reduce stress and anxiety of public speaking, look for opportunities to be a panelist. A panel discussion can provide you with an opportunity to speak publicly without making you the sole focus of the discussion. This gives you time to think about what you are going to say and it builds your confidence.– Mark CenicolaBannerView.com


2. Volunteer


Elle KaplanThere are countless charitable organizations out there that would love to hear the advice and wisdom of an entrepreneur. This isn’t only an excellent life practice, but also is a great way to dip into public speaking. You can start with smaller groups to gain confidence, and you’ll avoid the stress factor because these groups are happy just to have you there.– Elle KaplanLexION Capital


3. Look for Speaking Opportunities


 If you’re just getting started with public speaking, it’s up to you to seek out your own opportunities. Look at conferences in your field and apply to present. Reach out to podcasters and get yourself interviewed. You might also try hosting and recording an online webinar on your topic of expertise. Even if the audience is small, you’ll get practice, and you can use the recording as sample work.– Allie SiartoAllie Siarto & Co. Photography


4. Try Improv Comedy


adam steele

Most hugely successful entertainers started out in improv. It’s become such a popular hobby lately, there should be some great improv groups in every city. On top of teaching you how to adapt socially (even with the unexpected), it’s also a great way to meet people and have a little fun throughout the week.– Adam SteeleThe Magistrate


5. Join a Nonprofit Board


Clayton DeanJoining a nonprofit board is a great way for entrepreneurs to practice their public speaking skills. Nonprofit board members are regularly called upon to present to diverse audiences on various stages, from board meetings to donor presentations. It’s a low-stress environment that offers ample opportunity to make mistakes and improve your public speaking skills.– Clayton DeanCirca Interactive


6. Script, Refine, and Rehearse


Eran EyalSpend some time watching Steve Jobs pitch–what he conveyed was almost second to his showmanship. He spent days practicing his scripts and setting each stage for his performance and audience. Engage your audience with pauses and changes of tone and speed. Video yourself and see what needs work, then refine and rehearse.– Eran EyalSpringleap


7. Book Gigs at Colleges


 Speaking to college kids is a great way to give back while getting experience in front of crowds. Start by reaching out to your own alma mater or schools in your area. You’ll almost certainly find that business schools will love to have you speak to their students. Speak for free, but prepare as if you’re getting paid. Over time, you’ll build up confidence and a great reputation.– Brittany HodakZinePak


8. Practice


Leila LewisPublic speaking is always nerve-wracking, but if you practice, it gets a little easier. When you have in-depth knowledge of what you are talking about, it is much easier to feel confident when speaking in front of a crowd.– Leila LewisBe Inspired PR


9. Try Toastmasters


 Toastmasters International is an organization that is focused on the goal of improving members’ leadership skills and public speaking. There are over 15,000 clubs in over 130 countries, and many are targeted toward entrepreneurs. Joining a club is easy, and at meetings you can start giving prepared or impromptu speeches right away and receive valuable feedback in a non-hostile environment.– Andrew SaladinoKitchen Cabinet Kings


The post Overcoming the Fear of the Podium: 9 Ways for Entrepreneurs to Practice Public Speaking appeared first on AllBusiness.com

The post Overcoming the Fear of the Podium: 9 Ways for Entrepreneurs to Practice Public Speaking appeared first on AllBusiness.com.